Building State-Citizen Trust Through Improved Service Delivery

The Citizen’s Facilitation Center (CFC) Project continues to build state citizen trust in the newly merged areas through provision of vital services.6 CFC’s are currently operational, and the project aims to operationalize a total of 27. The CFC’s bring together NADRA Registration and Financial Service Platform, the National Bank of Pakistan, and the Department of Health to deliver a comprehensive set of services to citizens in the newly merged areas. These include registration services like issuance of birth, marriage, divorce, and health certificates; financial services like ATM machines, mobile top-ups, and utility bill payments; and health services like immunization. The project has successfully provided over 500,000 mothers to date with child wellness grants and vaccinated 92% of beneficiary family children (less than 2 years old).